A pleasant executive support representative from Network Solutions contacted me today... their mythical report has finally been completed! As I assumed, one of their employees had altered our DNS information from inside the company. This person is now fired. The support representative I spoke with claimed this former employee altered our DNS information "accidentally," although it doesn't require too much brainpower to see through that lie; admitting negligence and a lack of internal security opens them up to heavy duty lawsuits. I imagine 99% of the past two weeks was spent consulting with their expensive, vast legal team.
Regardless, the event has been resolved as much as it can be resolved. This article had two goals:
1. Inform you folks about the downtime and what happened two weeks ago.
2. Draw attention to Network Solutions' lack of internal security, hopefully causing them to address this situation and actually communicate with me.
Both of these have been accomplished, so I'm satisfied. I just hope Network Solutions has finally decided to institute some sort of internet network security policy preventing their own employees from maliciously accessing and altering their own clients' private information. Oops, I mean "accidentally."
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