I finally got ahold of a Paypal customer support person this morning (when I called last night, their automated "screw off" system told me they were closed for the night). I explained everything to her and she asked me to fax in a bunch of junk like my driver's license, statement from my bank account, statement from my credit card account, and various other things. I guess I should be lucky they didn't ask for DNA and sperm samples as well.

I told them the only reason, and I repeat ONLY REASON I was using their service was to raise relief funds, and the representative made a comment along the lines of "well you can see how it's counter-productive to get this resolved when you're writing 'Paypal sucks' on your website." Gee lady, maybe the whole issue could've been resolved beforehand if your company actually gave a crap about their customers and made even the tiniest bit of effort to resolve things without immediately hitting the "off" switch like that one jerk from "Ghostbusters?" The representative herself was nice, and I don't have a problem with the people working there; I do, however, have a problem with their automated systems making arbitrary decisions without providing customers ANY time to rectify the situation without risking downtime / account closure. You don't run a business treating all your customers like criminals and making them prove they aren't.

I'll be faxing in that information right now, so the money you donated to the Paypal fund WILL get to the Red Cross, but it all depends on the speed of the world-famous Paypal Complaint Appeals Department or whatever the hell they're called.

On 9/4/05, Rokas Kirvelis [email protected] wrote:
Instead of writing a fucking essay about PayPal how about you FUCKING CONTACT CUSTOMER SUPPORT like it told you to do? I wouldn't be fucking surprised if you photoshopped those pics (because text is so hard to photoshop) and took the money. You're not even doing anything to get the money back.

Yeah, okay. Thanks again for the support, Internet.

Still no ETA on when the servers and SA will be up again. No idea when we'll be able to get the servers and move them to another hosting facility either. Running a small business is awesome because, not only are you in charge of making sure a bunch of people get service and employees get paid, but you're constantly responsible for everything and you can't stop worrying about what will happen. At least your standard 9-to-5 job lets you leave work at your office when your shift is over; a small business is a boulder you carry around on your shoulders every hour of every day. Some days the boulder crushes you, and this past week has been a series of those days.

My apologies to everybody.

– Rich "Lowtax" Kyanka (@lowtax)

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